Policies and Procedures
My goal is to make booking and maintaining your appointments as simple and stress-free as possible. To help keep everything running smoothly, ALL CLIENTS are required to have an active credit or debit card on file. If you prefer not to keep a card on file, that’s absolutely fine. In that case, a deposit will be required for every appointment in order to reserve your time.
My booking system automatically sends a confirmation when your appointment is booked, followed by reminders 72 hours and 24 hours before your appointment. These reminders are designed to give you plenty of time to make any necessary changes while staying within the guidelines below.
When you book an appointment, that time is reserved exclusively for you. As a small, appointment-based business, my time is one of the most important things I have to offer. When an appointment is cancelled or changed within 48 hours, your scheduled time often cannot be offered to another guest.
These policies are not intended to be punitive. They simply help me protect my time, remain consistent with every client, and keep my business running smoothly. I understand that life happens, and I’ve built in some flexibility for those unexpected moments.
Thank you for respecting these policies, valuing the time we have together, and allowing me to continue creating the best possible experience for every guest!
Rescheduling/Cancellation/Same Day Changes
I understand that plans can change, and I’m happy to work with you whenever possible. Providing adequate notice gives me the opportunity to offer your appointment time to another client.
48 Hours’ Notice: If you need to reschedule, please do so at least 72 hours before your appointment. A 50% deposit toward your new appointment will be required to secure the rescheduled time.
Within 24 Hours: If you need to cancel or reschedule within 24 hours of your appointment, a 20% last-minute change fee will apply, and a 50% deposit toward your rescheduled appointment will be required.
Same-Day Changes: Same-day cancellations and rescheduling are considered no-shows, as there is typically not enough time to fill the appointment that was reserved for you. The No-Call/No-Show Policy will therefore apply.
Late arrivals
A 15-minute grace period is provided for late arrivals. If you know you’re going to be more than 15 minutes late, please let me know as soon as possible. I’ll always do my best to accommodate you or, if necessary, find the next available time to reschedule your appointment.
If you are more than 30 minutes late, your appointment will need to be rescheduled. At that time, the full amount of your scheduled appointment will be charged to the card on file, with 50% of the amount applied toward your rescheduled appointment.
Please understand that arriving late may limit the services that can be completed during your appointment in order to avoid impacting other clients’ scheduled appointments. .
No Call/No Show
I understand that life happens, and sometimes unexpected circumstances can interfere with your appointment. My goal is to offer some flexibility while also respecting the time reserved specifically for you.
FIRST time No-Call/No-Show or Same-Day Change:
Your card on file will be charged, or your deposit will be forfeited at the time of your appointment, for the full amount of the service. 100% of that amount will then be applied toward your rescheduled appointment.
SECOND time No-Call/No-Show or Same-Day Change:
Your card on file will be charged, or your deposit will be forfeited at the time of your appointment, for the full amount of the service. 50% of that amount will then be applied toward your rescheduled appointment.
Additional No-Call/No-Shows or Same-Day Changes:
If this happens again, the full scheduled service amount will be charged, or your deposit will be forfeited in full, unless there is a legitimate emergency and appropriate documentation or proof of the emergency can be provided.
Same-day cancellations, rescheduling, or appointment changes are considered a no-show under this policy.
All monies paid are NON-REFUNDABLE.